99laju Privacy Policy — Your Data Protection
Your privacy is our priority. This page clearly explains what information we collect, how we use it, and your rights as a 99laju platform user in Malaysia.
Effective date: 1 January 2026 | Applicable to all Malaysian users
1. Information We Collect
When you register and use the 99laju platform, we collect various categories of information to keep our services running securely and efficiently. This information is collected directly from you or automatically as you use the platform.
Account Information
During registration, you will be asked to provide your full name, an active Malaysian phone number, and a secure password. Your phone number is used for identity verification via OTP and serves as the primary communication channel for your account.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your chosen payment method — including bank name, registered account number, or e-wallet name. We do not store credit or debit card details directly on our servers; payment data is processed through secure payment channels.
Device and Browser Information
We automatically record technical information when you access the platform, including:
- Device type and operating system in use
- Web browser type and version
- IP address and approximate geographic location (country/city level)
- Session access time and duration
- Pages visited and actions taken within the platform
Cookies and Tracking Technologies
99laju uses cookies and similar tracking technologies to enhance the user experience. Cookies allow the platform to remember your preferences, maintain secure login sessions, and understand aggregated usage patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
Information collected by 99laju is used solely for purposes related to platform operations and user needs. We do not sell or rent your personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Identity verification and account security — ensuring only you can access your account and protecting it from unauthorised access.
- Transaction processing — confirming incoming deposits and processing withdrawals to your bank account or e-wallet in MYR.
- Service delivery — giving you access to all game categories and features on the 99laju platform.
- Service communications — sending important notifications related to your account, transactions, or policy changes via SMS or in-platform channels.
- Platform improvements — analysing aggregated usage data to improve platform performance, interface, and user experience.
- Legal compliance — meeting applicable legal requirements, including anti-money laundering and identity verification obligations.
3. Data Storage and Information Security
99laju takes data security seriously. All personal data we hold is protected using industry-standard security measures, including SSL encryption for all communications between your device and our servers.
Technical Security Measures
- Data in transit is encrypted using the latest SSL/TLS protocols.
- Strict access controls on internal systems — only authorised staff may access user personal data.
- Two-factor authentication for logins from new devices via SMS OTP.
- Continuous monitoring to detect and respond to suspicious activity in real time.
Data Retention Period
We retain your personal data for as long as your account remains active or as needed to fulfil the purposes set out in this policy. Following account closure, certain data may be retained for the period required under applicable law before being securely deleted.
Third-Party Sharing
99laju does not share your personal data with third parties for commercial purposes. However, we may share limited information with payment service providers who assist in processing your transactions, or with the relevant authorities where required by law. All third-party service providers are bound by strict confidentiality obligations.
4. Your Rights as a User
As a 99laju platform user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.
Right to Access
You have the right to request a copy of the personal data we hold about you. Requests can be made through 99laju customer support, and we will respond within a reasonable timeframe.
Right to Rectification
If you believe any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings after logging in.
Right to Erasure
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose and there is no legal obligation to retain it. Deletion requests tied to an active account may result in the closure of that account.
Right to Object to Processing
You have the right to object to the processing of your personal data in certain circumstances. However, objections to processing that is necessary for platform operations or legal compliance may not be able to be fully accommodated.
To exercise any of the rights above, please contact our support team via email: [email protected]
5. Policy Changes and How to Contact Us
Amendments to the Privacy Policy
99laju reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your personal information.
For significant changes that materially affect your rights, we will endeavour to notify you via in-platform notifications or SMS to your registered phone number, depending on the nature of the change.
Contact Our Privacy Team
If you have any questions, concerns, or complaints about how 99laju handles your personal data, we're here to help. Reach us through:
- Email: [email protected]
- In-platform support: Log in to your account and use the available support channels.
You may also refer to FAQ page us for answers to common questions about privacy, account security, and data handling. For information on how we manage your transactions and account, please also check our Terms & Conditions platform.
Your Data, Your Control
Log in to your 99laju account to manage your personal information, or contact our support team if you need assistance with privacy or data security matters.